SHIPPING & RETURNS

1. Shipping Policy

Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).
• During peak seasons or promotions, processing times may be slightly longer.

Shipping Methods & Delivery Times

• We ship orders via trusted carriers such as [insert carriers].
• Estimated delivery times:

• Domestic (within [insert Country]): 2–5 business days
• International: 7–15 business days (may vary depending on customs)

Shipping Fees

• Shipping costs are calculated at checkout based on your location and selected method.
• Free shipping is available on orders over [insert threshold amount].

Customs & Duties (International Orders)

International customers are responsible for any customs duties, import taxes, or fees charged by their local government.

2. Returns & Refunds Policy

Eligibility for Returns

We want you to love your Cécha experience. If you are not satisfied, you may request a return if:

• The request is made within 14 days of delivery.
• The product is unopened, unused, and in its original packaging.
• Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or partially used matcha products.
• Items purchased on final sale or clearance.

Return Process

• Contact us at [Insert Support Email] to request a return authorization.
• Once approved, ship the product back to us at the provided return address.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or damaged product).

Refunds

• Once we receive and inspect your return, we will process your refund within 5–7 business days.
• Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the transaction.

Exchanges

If you would like to exchange a product for a different item, please contact us at [Insert Support Email]. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately with a photo of the product and packaging.
• We will arrange for a replacement or full refund at no additional cost.

Contact Us

For any questions about shipping or returns, please contact us at:

Email: hello@cecha.com
Address: Paulay Ede ut. 37, 1061 Budapest, Hungary

Last updated: November 30, 2025