Returns & Refund Policy

Last updated: May 2026

For online orders within the EU, you have the right to cancel and return your order within 14 days of receiving it. To cancel, you must contact us at info@cechamatcha.com with your order number or proof of purchase. If the
Due to hygiene and food safety reasons, matcha powder and any consumable products sold on our website are final sale and cannot be returned, exchanged or refunded after purchase.

Items must be unused, unopened, and in their original condition and packaging.
Return requests must be submitted at info@cechamatcha.com within 14 days of delivery.
Items sent back without prior return request submission will not be accepted.
Customers are responsible for all return shipping costs and any other charges associated with returning the package.
Once the returned item is received and inspected, and if the item is eligible and the return is approved by us, the refund will be processed within 14 days to the original payment method.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy

If you receive a damaged, defective, or incorrect item, please contact us at info@cechamatcha.com within 14 days of the delivery date.
To request assistance, please email us at info@cechamatcha.com with your order number, a description of the issue and clear photos of the damaged, defective, or incorrect item.
Upon review, we’ll confirm your eligibility for a refund or replacement and provide instructions for the next steps.
If the item is eligible for replacement, we will arrange a replacement at no additional cost.
If a replacement is not possible due to stock availability or other circumstances, a refund may be issued to the original payment method, including the original shipping cost paid for the affected item(s).

Refund Policy